FAQ & house rules

Good to know

The short version: check-in 16:00, checkout 10:00, be kind to the neighbors.

What time is check-in and checkout?

Check-in is from 16:00 (self check-in, so arrive any time after that). Checkout is by 10:00. Early check-in or luggage drop may be possible depending on the cleaning schedule — message us in advance and we'll do our best.

How does check-in work?

Self check-in. We send simple step-by-step instructions (with photos) before your arrival, so you can let yourself in whenever you arrive.

Is there air conditioning?

Yes — every bedroom and the living room has its own AC unit, so the house is comfortable in any season.

Is there a washer and dryer?

Yes, both are free to use. The dryer can take a while for a full load, so leave a little extra time.

Can 6 adults stay comfortably?

There are 3 double beds, so the maximum is 6 guests. Honestly, 6 adults will feel a bit cozy — the house is most comfortable for families or groups that include children.

Is there parking?

There are several paid coin parking lots 3–6 minutes away on foot.

Do I need to submit guest information?

Yes. Japanese law requires every guest to register their details (and a passport copy for non-residents). We'll send you a simple online form before check-in — it only takes a few minutes.

What are the house rules?

🤫 Quiet hours from 20:00 to 7:00 — it's a peaceful residential street.
🚭 Strictly no smoking (including heated tobacco) — ¥20,000 penalty.
🎉 No parties or events.
👟 Shoes off inside the house.
💔 Damaged or lost items are charged at ¥30,000 or actual cost, whichever is higher — just let us know right away if something happens.

Is the house legally registered?

Yes — Tokyo Candy is certified under the National Strategic Special Zone Act (特区民泊), certification No. 6健生発第10581号, and operated by Liberta Co., Ltd.

What if I have a question during my stay?

Message Koko any time — she replies within the hour (usually much faster).

All clear? Let's go.

Pick your dates and the house is yours.

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